Refund policy
Return & Refund Policy
At JÖVIK, we want you to love your purchase. If for any reason you're not completely satisfied, we're here to help.
Returns
You may return unused items within 30 days of receiving your order.
To be eligible for a return, products must:
- Be unused and in their original condition
- Be returned with any original packaging where possible
- Not show signs of wear, damage, or misuse
To request a return, please contact us at:
Please include your order number and reason for return.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 5–10 working days.
Please note that it may take additional time for your bank or card provider to process the refund.