Shipping policy
Shipping Policy
Delivery Information
We currently ship throughout the United Kingdom using Royal Mail Tracked 24.
Orders are typically dispatched within 1–2 working days.
Once your order has been shipped, you will receive a tracking email allowing you to follow your delivery journey.
Delivery Times
Royal Mail Tracked 24
- Estimated delivery: 1–2 working days after dispatch
- Fully tracked service
- Delivery updates provided directly by Royal Mail
Please note that delivery estimates are not guaranteed and may occasionally be affected by factors outside our control.
Order Processing
Orders placed on weekends or bank holidays will be processed on the next working day.
During busy periods, dispatch times may be slightly longer, but we will always do our best to get your order to you as quickly as possible.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your Royal Mail tracking number.
If you have not received your tracking information within 3 working days of placing your order, please contact us and we will be happy to help.
Lost or Delayed Deliveries
If your order appears delayed or has not arrived within a reasonable timeframe, please contact us at:
We will work with Royal Mail to investigate and resolve the issue as quickly as possible.
Contact
For any delivery questions, please contact:
JÖVIK
Born From Ice • Built For Clarity